Yes, our ski equipment is recent (maximum 3 years old), from major ski brands and checked thoroughly before they are given out to customers. All our partner shops were selected because they applied the NF AFNOR X50-007 standard.
All our partner shops have been selected according to rigorous standards of professionalism, quality of service and respect of the standards governing the ski equipment rental business such as the NF AFNOR X50-007 standard and the ISO 11088 standard.
You must present your voucher you received with the confirmation of your booking at your chosen shop. You must print the voucher and present it to the shop in order to collect your equipment.
You can pick up your equipment the day before your first day of hire from 17:00, subject to availability at the shop.
You must return your ski equipment on the last day of rental. In case you return it after the date indicated on the voucher, the shop will be able to charge you an extra day.
You must print and present the voucher that you received with the booking confirmation. You can also print it by going to your customer account area on our website.
You can reprint your voucher by visiting your customer account area on our website. Simply enter your login details, go to "My reservations", select your voucher to exchange and print it.
We work with more than 150 partner shops in nearly 100 resorts in France but we may not have found shops that meet our specifications. Please do not hesitate to send us an e-mail to email@example.com to check if we have missed something.
Yes, with our new concept, Simply To Ski allows you to hire ski packs (skis, shoes and poles) or a snowboard in blue, red or black range at no extra cost.
A pack consists of a pair of skis, a pair of boots and poles. For snowboard hire, a pack includes a snowboard and a pair of boots.
Yep, boots and poles are included in all of our ski packs.
Unfortunately, we do not give any discounts if you rent only part of a package.
Yes, the Simply To Ski package includes the hire of a snowboard and boots for the same price as a ski pack.
No, group members aged 12 years old and over are considered adults.
Unfortunately, we can not guarantee the availability of a specific model. However, our shops will supply you with equipment corresponding to the ranges that comply with the French NF AFNOR X50-007 standard.
Freestyle or powder skis are not included in the AFNOR X50-007 standard. The shop may ask for an extra charge for this type of ski.
The skipass (lift pass) allows access to all of the ski lifts of the ski area.
The skipass is valid during your chosen period, from the opening to the closing of the ski lifts.
In some resorts, you can choose between several ski areas. You can choose the ski area that suits you best for your skiing.
We work with more than 100 resorts but we may not have contracts with some resorts. If you can't find what you're looking for, do not hesitate to send us an e-mail to firstname.lastname@example.org.
To pick up your skipass you must go to the ski lift office of the resort with the voucher that you received with the confirmation of your booking. You must print the voucher and present it in order to collect your skipass.
The address of the lifts office is indicated on the voucher that you received with the confirmation of your booking.
You can collect your skipass as soon as you arrive at the ski lift office.
You must print and present the voucher that you received with the booking confirmation. You can also print it by going to your account area by following this link (link)
You can reprint your voucher by going to your account area by following this link (link). Simply enter your login details, go to "My reservations", select your voucher and print it.
We accept payment by credit card (Visa, Mastercard or American Express) and by PayPal.
Yes, to benefit from our exclusive rates, you must pay the total amount of your booking online.
Yes, our website is completely secure thanks to the online payment system of our HSBC banking partner. Your payment information is, at all times, encrypted. In addition, we use the system Secure Secure Payments 3D Secure which ensures that the cardholder is the one who makes the payment. After entering your card data (the 16 numbers, the expiration date and the cryptogram on the back) a new window opens and redirects you to your bank's site to confirm your identity by means of a unique code Sent by SMS, your date of birth or a code provided by your bank.
No, to benefit from our exclusive rates, you must pay the total amount of your booking online.
To use your promotional code, you must enter it during the checkout process. We cannot accept promotional codes after you have processed your order.
Your web browser may have encountered an error at the time of payment or your payment was refused. If this occurs, do not go back and create a new order. You can also send us an e-mail to email@example.com to get help or be called by one of our advisors.
Once your booking has been made and the payment authorised, you will receive a confirmation email. It guarantees that your booking is complete and your products are reserved. This email is sent within 2 hours after your booking.
Your confirmation email may have been blocked by the anti-spam filter of your email service provider. Check in your "Spam" folder of your mailbox. It is also possible that the e-mail address was incorrectly entered when booking. In this case, you can email us at firstname.lastname@example.org to get it resent.
If you have made several identical reservations you must contact us within 24 hours in order to cancel the reservation. A fee may be charged for cancellation based on the start date of the service.
You can email us at email@example.com or through our contact form in order to be assisted by one of our advisors.
Your customer account space allows you to find all your reservations and contact details of the ski shop where you rented your equipment. It also allows you to modify your reservation and print your invoices and voucher.
To log into your customer account area, you must click on the "Customer Area" tab at the top right of the site. You will then have to enter your login information.
Your username is the email address you used to complete your booking.
Don't worry! To retrieve your password, go to the "My account" tab at the top right of the site and click on the "Forgotten Password" button and follow the instructions. You will receive a new temporary password by email.